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Service Catalog Summit – Review and Key Observations

BrightTALK have organised a series of summits to address topical subjects. The format of these summits is a number of live webcast presentations which are recorded and available to replay.  On...

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Which side of the pond does Service / Help Desk best?

This week there are two Service / Help Desk conferences taking place in London and Orlando. In the past the main aim of individuals attending these conferences was to “swan around” and visit as many...

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Is TFT13, not the ITIL joint venture, the way forward for IT Service...

Chris Dancy TFT13 What’s it all about “TFT, Tomorrow’s Future Today, is the world’s first 24-hour, global, follow-the-sun virtual conference. It has a size and level of innovation that has never been...

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