Service Catalog Summit – Review and Key Observations
BrightTALK have organised a series of summits to address topical subjects. The format of these summits is a number of live webcast presentations which are recorded and available to replay. On...
View ArticleWhich side of the pond does Service / Help Desk best?
This week there are two Service / Help Desk conferences taking place in London and Orlando. In the past the main aim of individuals attending these conferences was to “swan around” and visit as many...
View ArticleIs TFT13, not the ITIL joint venture, the way forward for IT Service...
Chris Dancy TFT13 What’s it all about “TFT, Tomorrow’s Future Today, is the world’s first 24-hour, global, follow-the-sun virtual conference. It has a size and level of innovation that has never been...
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